At SuperlinerShop.com, operated by Hong Kong Dongjiang Technology Co., we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, you may return it for a refund or exchange within 30 days of receiving it. Please read the following policies carefully before initiating a return or refund.

1. Eligibility

To be eligible for a return or refund, the following conditions must be met:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging, including all tags and labels.
• The return must be initiated within 30 days of the date you received the item.
• Certain items, such as personalized or custom-made products, may not be eligible for return or refund. Please contact us for further assistance.

2. How to Initiate a Return or Refund

To initiate a return or refund, please follow these steps:

• Contact Us: Please contact our customer service team at [Your Contact Email] to request a return authorization and instructions for returning the item.
• Package the Item: Carefully package the item in its original packaging, including all accessories and documentation.
• Ship the Item: Ship the item back to us using a trackable shipping method. You will be responsible for the cost of return shipping unless the return is due to our error or a defective product.

3. Refund Process

Once we receive the returned item and verify that it meets our return eligibility criteria, we will process your refund as follows:

• Refund Method: Refunds will be issued to the original payment method used for the purchase.
• Refund Amount: The refund amount will be for the purchase price of the item, minus any applicable restocking fees, return shipping costs, or other deductions as specified in our policies.
• Processing Time: Please allow 5-7 business days for the refund to be processed and reflected in your account.

4. Exchange Process

If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and indicate your exchange preference when contacting us. We will assist you in processing the exchange once we receive the returned item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately upon receipt for assistance. We will provide instructions for returning the item and will arrange for a replacement or refund as appropriate.

6. Contact Us

If you have any questions or concerns about our Return & Refund Policies or need assistance with a return or refund, please contact us at support@superlinershop.com.