Frequently Asked Questions (FAQ)

 

1. What payment methods do you accept?

We accept payments via credit cards, including Visa, Mastercard, American Express, and Discover.

2. Do you offer international shipping?

At the moment, we offer shipping to the contiguous United States and Canada only. We do not offer international shipping outside of these regions.

3. What is your return and refund policy?

We offer a 30-day return and refund policy. If you are not satisfied with your purchase, you may return it for a refund or exchange within 30 days of receiving it. Please refer to our Return & Refund Policies page for more information.

4. How long does shipping take?

For orders shipped to the contiguous United States and Canada, standard shipping typically takes 2-7 business days for delivery. Expedited shipping options are also available for an additional fee.

5. Are your floor mats compatible with all Tesla models?

Yes, our floor mats are custom-designed to fit various Tesla models, including Model S, Model 3, Model X, and Model Y. Each floor mat is tailored to fit the specific contours of your Tesla's floor perfectly.

6. Are your floor mats easy to clean?

Yes, our floor mats are designed for easy cleaning and maintenance. Simply remove the mats from your Tesla, shake off any debris, and wipe clean with a damp cloth or mild detergent if necessary.

7. Do your floor mats come with a warranty?

Yes, our floor mats come with a limited warranty against manufacturing defects. Please refer to the product packaging or contact our customer service team for warranty details.

8. How can I contact customer support?

You can reach our customer support team via email at support@superlinershop.com. We typically respond to inquiries within 24-48 hours during business days.

9. Can I track my order?

Yes, once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking information to monitor the status of your shipment.

10. Do you offer bulk discounts for large orders?

Yes, we offer bulk discounts for large orders. Please contact our customer support team for more information and pricing details.

11. Are your floor mats eco-friendly?

Yes, we prioritize the use of eco-friendly materials and manufacturing processes in the production of our floor mats. We are committed to minimizing our environmental footprint while delivering high-quality products to our customers.

12. Can I cancel or modify my order after it has been placed?

Once an order has been placed, it is processed and fulfilled promptly to ensure timely delivery. Therefore, we are unable to guarantee cancellations or modifications after an order has been submitted. If you need to make changes to your order, please contact our customer support team as soon as possible for assistance.